I am tech support, and I know it all. I anxiously wait for your latest call. You've only to play, the game of voice mail, I'll be there shortly, I'm working my tail. Now tell me your problem, and what did you do? This cannot have happened. I haven't a clue. I may have the answer, though it's slightly late, Just buy the next version, release, or update. Next, tell me your problem, no matter how small, I am tech support, and I know it all...